Elena Ufimtseva

Review of The Ford Store San Leandro Lin...

They could not find the wheel lock ANYWHERE in the...

They could not find the wheel lock ANYWHERE in the car to do the tire rotation. The lock was where the jack was, in the plain view. You kept my car for over a week with no replacement to do alignment!!! I came to ask about warranty on the tires and I did not need to do the alignment to claim the warranty. The service person have not even looked at the tires which were clearly defective and I got them replaced later with no issue. For over a week, I was calling and asking how the alignment is doing, and every time I would hear that it is in the working. And the day where I was supposed to pick it up (my car), I was told the lock cant be found. What means that no one even tried to do rotation or alignment for a week. Overall, waste of time and I will avoid using San Leandro Ford service in the future.