T Scally

Review of Great Eastern Resort

On 10-25-18 attended "Owner's Update" Was promised...

On 10-25-18 attended "Owner's Update" Was promised $100 Visa Gift Card and thold that credit card on file would only be charged if we didn't attend and it was only suppose to be 2 hours. Well 2 hours turned into 3.5 hrs. We told them no. We were then direct to another person who tried to sell us another timeshare and again said no. Then directed to Gifting department where they gave me a $20 pre paid gift card because they did charge my credit card (unauthorized charge) and they tried to give me $150 in "Mad cash" that could only be used on the resort. The staff got nasty with me and threatened to call security which I asked them to do. 30 minutes passed no security. I eventually made contact with a manager who arranged for me to get the promised $100 pre paid card but I wasted another 2 hours of my time to do it. Great Eastern - Massanutten resort stop your deceptive trade practices....