Ray .Grossi

Review of Empire Today, LLC

I have never written a review of any sort, but fel...

I have never written a review of any sort, but felt that my experience with Empire was worthy of my time. We had used Empire in the past without much problem, but this time we had major problems...salesman came out agreed on everything, signed paperwork, we were going to finance 1 year no interest. when installer for first part of install came out he had COD on paperwork, spent 4 hours going back and forth with customer service, installer finally had to leave. About 1/2 hour later customer service said yes, you are financed, I told her installer left,a new install came out next day with COD order after another 2 hours the tile was installed. Got a call a few days ago to verify carpet install, explained the whole situation to customer service, asked her to make sure we don't have the same problem, installer showed up this morning with COD for carpet, finally cancelled order after talking to 4 different people in El Paso who don't have a clue. I believe there is a big reason you can't find a trace of how to reach Empire's corporate office, people would be lined up to have a talking to the CEO, This company is the biggest flim flam dog and pony show that you will come across, Do NOT, and I repeat do not use their services, unless you enjoy holding on the phone for hours at a time and getting no results, the only reason I gave 1 star is because I had to, to post