Terrible customer service. They goofed up on a pre...

Terrible customer service. They goofed up on a pre-made template and misspelled a word, but since I "reviewed" it they said there wasn't anything they could do to replace it without me paying again at a discounted price. Why should I have to pay, when they didn't follow their template?! Then when I followed up their original response, they never reached back out and continued sending me coupons and promos for other products (even after unsubscribing to the emails). Very disappointed and feel like I wasted a fair amount of $