PO# 6339COrder # CO-0539067

PO# 6339COrder # CO-0539067
This is my second order with you and I must say I am deeply disappointedI received a copy of my order which had a total of $196.00. It listed a set-up charge for lip balm that I did not order.
Then I went to make a prepayment and no total was shown ANYWHERE! How am I supposed to authorize an open payment?

Well heck SNUGZ is reputable so I went ahead. I got a receipt for a 215.60 payment. Nearly a $20.00 overcharge so I called customer service and was warned "high caller volume."

I started out at caller 16. 15 minutes later I was caller #13. That's not high caller volume, that's inadequate staffing!
To summarize, your order entry is flawed, you can't trust your billing and you don't give customer service adequate support. Snugz will now be low on my list of potential suppliers