I hired this company to do my basement and I am st...

I hired this company to do my basement and I am starting to regret the decision already. First thing I was called at 745 am letting me know that the crew would be at my home at 8 am. I should have been told that when the appointment was made as I would have informed the company that time was not going to work as I work 3rd shift and normally do not get home until 8:45. The crew was polite and said they did not mind waiting. I was not properly informed about the process. I do not like to be caught off guard. Secondly there was a total different layout than I was told about. I never received a copy of the layout. It would have been nice to have been included in the entire process being that this system isn't cheep. My basement was 90% finished I was told that the drywall would have to be removed. The day before my appointment I removed the drywall myself due to all the many handymen I called weeks prior that said they would show but never did. Anyway I was shocked when the crew explained that the framing would need to be removed and they are willing to cut the lumber half way in order to get started. Okay lets be clear my grip is not with the crew in the least bit. However again this system is not cheap and to add to my expenses you want to cut good lumber in half and have me repurchase all new lumber to have the basement framed out? As they continued to explained what they would be doing I honestly felt like the bait and switch tactic had been applied. Right at that moment I should have went with my gut and canceled. There were other red flags that I didn't pay attention to but I guess I'll have to chalk this up to an expensive lesson. The crew is currently working as I write this partial review ....so we will see if Tar Heel can make this left a Right. Due to my partial review I am optimistic. The second day.....Well, unfortunately the final day didn't get much better. I took an unpaid night off to be present for the crew and they showed up late. While backing the truck up a tree and power line was hit. Luck is on there side no damage was done. Immediately Kyle proceeds to pass a message from the owner of which I immediately cut him off as I did not and do not feel it is professional for him to explain anything other than the job he is doing. I read the comment of the company saying that they would reach out to me. This is unacceptable and how things always get misconstrued when multiple people are involved in giving details. I know some would say I am going overboard. However, this is a business that I have contracted a service. Therefore I hold them to a much higher standard of professionalism. I had several missed calls from the electrician that I felt should have never had to contact me in the first place as I was told that if I used Tar Heels' electrician everything would be coordinated with there work crew. Everything about this process annoyed me. I spent almost 4 and half hours with Stephen there sale rep who definitely misrepresented this entire install. The crew cut corners to keep from doing extra work. I asked Kyle( the lead crew member) if the pipe that connected to the pump would over extend the dry wall he said that it would be behind the framing and the drywall would cover it. Upon inspecting the pipe clearly will extended the drywall completed. I asked him about this and now of coarse he has amnesia. He states when the manager comes out to inspect he knows more and maybe he could do something different. They say you pay for what you get...but do you really ?! it doesn't stop there. Shannon hesitates to let me in the basement as I am pushing pass him I see water all over the basement floor. He is explaining that the water pipe is damage that there was obviously a previously leak and that explains most of the water damage on the wall. I sorry I am not buying it....first why would you continue to let the water run to mix the cement when there was a second alternative closer to your work area and why is there no decay on the studs? Overall I would not recommend or use them for any future services.