Almost all was well here except for the fact that ...

Almost all was well here except for the fact that our room wasn't ready when we arrived. Our check-in was 2 hours before we arrived yet the room was still not prepared. They reluctantly provided drink vouchers for their bar while we waited another 45 minutes for the room to be ready. Aside from that, the room and the stay were as advertised. Great view of the Golden Gate if you're able to stay in the towers.