Felipe Diaz

Review of The SouthPoint Company

I have been coming to South Point for five years o...

I have been coming to South Point for five years on my summer vacation, but this is the last time I m going. Customer service is the worst one I have seen so far.
As my son got hit by a football on his face in the pool area as two adult male were playing football in the pool from one side too the other side of the pool.
Employees did not do anything about the situation, but when you jump in the pool, they blow out there whistle, and tell you to stop. Then when you go to the jacuzzi area with your child, they tell people to get there child out unless there sixteen or older. Funny thing about the sign is that there is another sign that says 10 or older, unless with parent can enter the jacuzzi area. There is another rule that says no splashing, but you have two adults playing football with kids in the pool, splashing people faces, and getting hit by the ball, and no employee says anything and other parents just left the pool area. I had to call security from my cellphone and then came down. They asked the two guys to stop playing after it was radio to the lifeguard. So they decided to leave the pool area. Security came to see me and they saw the red mark on my son face. They did not have the courtesy of saying sorry or do you need medical attention or write a report. Room were not clean like other visits. Employees attitudes did not make you fill welcome at all.