All my visits to Nick & Al's have been great but o...

All my visits to Nick & Al's have been great but on Saturday March 31 I call in to go pizza at 5:41 The young man who took my order said it would ready in 30 minutes I got there at 6:00pm paid for my pizza. He said it was in oven ready to come out. It was not busy. I watched a pizza come out at 6:10 The cook boxed it up put on top of oven I asked the waitress could she check on it for me She said OK I watched her go behind counter She never checked on it. A family of 8 got their order before mine and I called in ahead of time They came in ordered behind me. The gentleman said you havent got your order yet I said no not yet. At 6:30 I went counter asked for a refund The young man said I think it just came out He went to oven and got the bottom box there were 2 boxes on top of it I told him that pizza had been sitting there since 6:10pm He said it was still warm because the oven temperature was at 700 degrees. I told him I just wanted my refund He gave me my refund and apologized I will be back hopefully it will a better visit. Its still my favorite place to eat pizza