Two months ago our car was rear ended by an ESIS c...

Two months ago our car was rear ended by an ESIS customer. To date the Insurance company has claimed that the amount of time it took the Auto Body Shop was not acceptable and is not paying for the rental car. The representative Brianna Ford has not only been extremely non responsive but has not provided her managers information. This was a simple case where each step was followed properly on behalf of those who were injured and yet ESIS has no intention of taking care of the matter and instead is giving a run around of information. To date we have not received ANY documentation showing the law that says that the customer is responsible for the time taken by a repair shop to fix a vehicle. I will continue to write reviews until this matter is taken care of. If need be we will seek legal representation