Mixed results at the hotel. The physical property...

Mixed results at the hotel. The physical property is OK, located near Union Square and basically central to the city. The breakfasts are quite good but very expensive. However, check-in, departure, and billing, were at 1 on a scale of 5. On checkin we were assigned to a Accessible room, which should be reserved for those needing such access. When I went back to the front desk and asked to be sent to another room so that the Accessible room was held for those requiring it, the agent was literally surly, telling me that this was the room I had reserved. She remained surly throughout finally finding another room, much to my surprise. When contacted by the manager as to how checkin went, I noted this and got an apology as the hotel itself had mis-coded my reservation, so I let it go. The manager also told me not to stop by and check my bill on the way out as I could just leave the keys in the room and get a copy by email. The emailed copy was correct, but sure enough, after departing, there were two additional unauthorized charges to my credit card I have had to block, both made after my departure from the hotel. When contacted the claim is that they will not post to my card, so they have likely been withdrawn, but I am not impressed they were made to begin with. My net is to take nothing for granted here. It is a good property, but requires some care in dealing with the management.