Rental was 3 hrs late on being delivered. Forklift...

Rental was 3 hrs late on being delivered. Forklift broke down before a full days use. 5.8 hrs to be exact. Requested a mechanic. Mechanic showed up 6 1/2 hrs after I was told they would be there. Mechanic then informed me they accidentally put diesel in the DEF tank and it couldnt be fixed on site.
Requested the machine be hauled out and they decided not to send anyone until the following week. Before a driver ever showed up, I recieved a invoice for a weeks rental on a machine we used for 5.8 hrs... In our possession for approximately 1 day before my first contact of mechanical failure and machine was parked 4 1/2 days before they picked it up.

Invoiced a week, plus delivery and fuel charges.. This machine broke down and left us stranded in same spot we started... Customer service and the manager over the rental department was no help.

Was sent faulty equipment. Scheduling was non-existent.. and still left us without a machine to complete the project intended for... and they still sent us a bill that was ridiculous.

Unfortunately sad experience