Overpriced, understaffed, rude and abusive bouncer...

Overpriced, understaffed, rude and abusive bouncers, and elusive management.

I don't ever write reviews for locations, but in the case of Exchange LA I have to let people know about how disappointing and abusive my experience was. I went to ExchangeLA with my friends and girlfriend for my birthday thinking it would be great. We got VIP passes, a table, and got seated. The first part of the night was OK but nothing special.

Eventually, when towards the end of the night I got quite drunk so I was helped by security to their "Care" room to be helped into a taxi. My girlfriend, who wasn't that drunk, along with my friend come with and let the paramedic who was there know that she was my GF and would be staying with me. At that point, my GF put my wallet and phone into her bag for safekeeping. After a while in the care room, a bouncer came in and started to act suspicious. He asked to see my ID and when my GF took out my wallet to find my ID, he saw that I had some money inside. At that point, he stopped asking for ID and wanted the wallet to be handed over. My GF, who felt it was very suspicious he suddenly wanted the wallet, didn't want to hand it over so the bouncer started to verbally abuse and even threatened to arrest her. When she still refused, the bouncer tried to restrain her and pin her against the wall before reaching for the wallet. Thankfully, at that point the paramedic (who just stood there and watched for the most part) tried to step in. And once my other friend noticed he grabbed us and put us into a taxi right away.

When I came back to complain the following day, the manager refused to tell us the name of the bouncer and simply said to call management. So I called management and was told that the main manager wasn't in. I told the assistant what happened and she promised me that she would tell the manager and he would call back by the end of the day. At the end of the day, I never received a call so I called them back. She said that she didn't know where he was and I should call back later. Two days later I called again, and she still said she didn't know but would email all the info to the manager and other personnel in management. The following week I didn't hear a response so I called them again and got a different person. She said that she, nor the manager, ever received anything from the first lady so I told her the full story again. Eventually, another week later, I managed to get in contact with the manager who said that he would look into it and get back to me by the end of the week.

I never received a call or message that week and when I called back the following week the assistant said he was busy and would call me back when he was done. This cycle continued until finally the manager gave me a call. Unfortunately I was busy at the time so I told him to email me and I gave him my email. He never did. Eventually I found his email and emailed him once a week but never received an answer. It took almost 2 months to finally get in contact with him and have him give us his analysis. He said that they did nothing wrong and my GF was the one who was fully suspicious so they were just thinking in my best interest. They even claimed that she snuck into the care room and took my phone and wallet from me.

There are much better clubs in Los Angeles. Save yourself the trouble and don't go here. The bouncers don't care for you at all and the management will do whatever they can to avoid taking responsibilities. I never even got the champagne that I paid for.