The staff members were very good and attentive at ...

The staff members were very good and attentive at all times.

The staff are in fact a credit to the hotel group considering that the hotel is allowing bookings to go ahead at what appears to be full capacity whilst maintaining only a skeleton staff group. Why? Recently there was no chef either which meant food was extremely limited and hot food was only available for a two hour slot in the day with a 90 minute wait.

The let down is whoever is responsible for the media as the most up to date information regarding which facilities are available are not on the website at the time of booking. For example: Robes, slippers, hot breakfast, pool facilities are advertised and none are available. Although we did not complain we did witness frustration which is unfair towards the staff and could be prevented by a simple clarification message on the website.

The location is very good for any travellers who wish to explore Surrey hills.

Would have given the rating as 3 stars but the service received from the staff who were present raises it to 4.