Worst place to ever consider for your taxes.

Worst place to ever consider for your taxes.
I filed my tax return in 2016 with Noemi and have not received my refund ($1000 child tax credit) till date. She kept on sending me emails saying refund is coming soon blah blah blah. I contacted IRS today and found out that the process of filing an ITIN was not followed correctly in the 1st place itself.
because She had clubbed my wife and my son's ITIN in a single package to save on her package cost and added only 1 copy of all proofs to save paper cost.
IRS considered all proofs with only my wife's ITIN and they rejected my son's due to lack of proofs. By the time Noemi corrected her mistake, it was too late and my child tax credit was cancelled.

God will not spare you Noemi for doing this to me.
If you don't know how to do your work, shut down your shop and go join someone as assistant to learn something.