Nadine Charles

Review of Hilton Anatole

For a 4 star rating I expected better service. I s...

For a 4 star rating I expected better service. I stayed at this hotel this weekend for my friend's wedding. We had a special rate if booked before November 2nd. The groom had a block of rooms reserved and all we the guest needed to do was call and request one of the rooms. Easy right?!? NOPE. I called 4 times total. And each time I was given conflicting information.

Fast forward to the day of my check in date. I arrived for my early check in I requested. And was told my reservation was cancelled for a no show. I finally got a room 10 floors above where I requested to be which would normally be okay. But I needed to be close to the bride to assist on her special day. The room itself was NOT ideal. I specifically asked for a king bed I got two double beds, the room had no natural light windows, felt clustered and there was trash left in the room from previous guest.

There are no water bottles free or to purchase in the room, no robes or slippers, which I have come to expect when I stay at any hotels.

The morning of check out I had the DO NOT DISTURB sign placed on the door. And at 11:30 sharp there were three knocks on the door then three more knocks, then three more knocks. I finally opened the door and the lady apologized and said I'll come back later. I was so annoyed but was too tired to make a fuss and she scurried away too quickly for me to unleash my wrath.

We requested a late check out but decided to leave early. I will NEVER stay at this hotel again. It does NOT deserve those 4 stars. At check out I was not even asked if I enjoyed my stay.

Disgusted! Definitely NOT WORTH THE MONEY.