Every single one of these reviews have got to be f...

Every single one of these reviews have got to be fake. This business will scam you.

They offer "free estimates". I called them after my house was flooded. They scheduled an appointment without any mention of price - I made the mistake of assuming they were going to give me an estimate before charging me. The technician showed up and I told him what I thought was wrong with it (I was correct, but I wanted to be sure before I purchased the part to replace it). He pulled out a replacement piece, a little piece of plastic that costs $15 online. He'd opened the bag before I could even ask - he never gave any kind of estimate. I just let him work, he turned the hot water heater on, and said that it was good to go. I was never told a dollar amount for the less than five minute visit to replace the part I could have replaced myself. I then asked him how much the piece cost and he said he didn't know - I was honestly still waiting for my free estimate.

I just got a bill for $261.20. That's $124 for the five minute visit, $124 for the little piece of plastic, and the rest tax. This was a total scam.

Also, the piece they replaced is notorious for malfunctioning when wet. I now know I could have just blow dried it. They took the original piece though, possibly to pawn off on the next guy.

EDIT:

After talking with them over the phone, they agreed to reduce the price by $60. That being said, when I asked why they charged so much for the little piece of plastic, they said the high cost was due to the 'labor' of putting it in. I asked what the $124 for the visit was, and they said that was 'labor'. So apparently the first thirty minutes of labor they charge is different from the additional labor they will charge you for actually doing any work. I'm not sure how that works out.

The fact that their technician took the piece that was removed instead of letting me keep it as a backup (or more likely, use it once it got dry so that I could give them their overpriced piece back) is still extremely sketchy.