Christian Ortiz

Review of Fleet Service of Tulsa

It is disappointing to write this review. However ...

It is disappointing to write this review. However I feel I have a duty to inform the public of Fleet Services of Tulsa's dishonest management. I took our truck in for an oil change and ended up with a massive bill over $17,000. The mechanics are great but the management team is dishonest. I authorized $1000 budget to track down an oil pressure problem. I was adamant that I be contacted for authorization if the bill would be over $1,000. A few days after I droped the truck off I was contacted and informed that had a big problem. When we went to look at the truck the engine had been disassembled to the point it would cost over $3500 to put it back together. This was only to diagnosis the problem. We were considering getting a second opinion since they estimated a $17,000 repair bill and had not contacted me prior to disassembling my engine. At this point I had a big bill, the intial issue unresolved and my back against a corner. The manager Steve Walter offered us a 30 day term on 50% of the final bill. This was an unsolicited offer to entice us to have the truck repaired with them. Reluctantly we agreed to have the truck repaired. They quoted us one week to complete the the repairs, however three weeks later we finally get the okay for us to pick our truck up. This time delay alone cost me over 25k in revenue. Unfortunately when it came time to pay the bill they once again dishonered our agreement. They demand payment in full and Steve Walter was conveniently in meeting's for the next two days and unable to speak with us about the terms he had offered. So they take your truck, do additional unauthorized work, get you to agree to additional work under false pretense, and then go back on their word. How can you trust anything from this company. Then to add insult to injury the account manager rushed a technician to us as we are starting the truck to take it on a test drive as if we where going to steal our own truck. I will never use or recommend Fleet Service's of Tulsa to anyone. Just plain dishonest.