Can not understand the good reviews until today .....

Can not understand the good reviews until today ... When we were there (not in high season) the hotel was almost empty, but we got a different room than booked first. The food was extremely poor (we only went out, although we had all inclusive), the staff was not really friendly and hygiene anyway no available. Possibly. was that just before the end of the season? Anyway, I would never go there again!