Kat Mandoo Review of Toyota of Richardson
I waited a while to write this review to decide if...
I waited a while to write this review to decide if I really wanted to give this place 1 star.
And the bottom line is - yes. I do. I went in for an oil change and brake job for my 2012 Tacoma. Check in was easy and my service guy was kind.
About an hour after I dropped it off, I got a call saying that my Valve gasket cover was leaking. They recommended changing it, as well as the spark plugs because oil might have seeped in the plugs. Cost: $500.
I told my service technician that was not possible today because I was already paying for a brake job and an oil change. When I arrived, I received the invoice with all the recommended fixes - to a tune of nearly $1,000. I paid my bill and left.
I decided to take my truck to another shop to check my valve gasket cover. And guess what. No leak. None. Zero. The guy who worked on my car had lied. I called Toyota and spoke with James, the service department manager. He told me to go ahead and bring it in to show him there was no leak. A few days later, I did. I know James thought I was not telling the truth, but as soon as I popped my hood and showed him the invoice, his face showed it all. There was nothing he could say - his guy lied, and lied really badly. He apologized and offered to refund me my brake job. I accepted.
Why only one star if James made it right?? Because I have a grandmother who would have spent the $500 for that lying sleeze ball service guy. STOP trying to take advantage of people - and if you do go here, get a second opinion and post your review. It's the only way to make sure they stop this shady practice.
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