Kowshik Ahmed

Review of DuSai Resorts & Spa

Well, where do I start! To begin with it all seeme...

Well, where do I start! To begin with it all seemed ok. We arrived at the Resort and we were welcomed by the Reception staff, along with welcome drinks. We were then taken to our room (which was very pretty). Now for the disasters, the food was edible, but if I had a choice, I would've preferred to order from else where. It was tasteless and quite frankly I was expecting something of a different standard from such a renowned Resort. Food was very disappointing!

Now came night and our biggest nightmare started. This started at 12am. We got into our room and all of a sudden we hear buzzing sound. My wife noticed a very large wasp on the blind. I tried to kill it but before I could, I noticed another one on the ceiling (hut roof). We called for room service and they arrived with insect killing spray. The member of staff then killed both of the wasps. I requested for him to leave the spray for further incidents. He left and then we carried on as normal. My wife went to the bathroom and found 5 spiders in the corners of the bathroom and some hanging off the ceiling. I killed them all with the spray, when she noticed a cockroach on the side of the shower (we also killed that). Now while she was inside the bathroom, I found 2 large beetle looking insect on the corners of the room (please see all pictures attached). After my wife came out of the bathroom we turned the AC on and she noticed a very long, black centipede coming out of the AC vent. She was absolutely petrified. At this point, we had, had enough! I killed this too and then we thought maybe we could ignore everything and just move on. We had only just got into bed (by this time it was 4am) when a enormous (and I'm not kidding when I say enormous, wasp was flying above our heads!) I had seen nothing like it before. We were both absolutely mortified! We called room service once again and by this point we were tired and had enough! We requested for them to arrange for a car to take us back or to arrange for a different room. A member of staff came to our room again with many different sprays but I was determined to meet the Manager. The manager was unavailable so the acting Manager came to see us. He was not budging from the fact that it was causing us distress.

After a lot of convincing he agreed to change our room. By the time they did all this it was 5am. Once we moved into the new room, we just rushed into bed so we don't notice anything else.

In the morning, walking from our room to go to the restaurant, it was so embarrassing. Every member of staff were standing and gossiping about the event. Finally when we reached the restaurant for breakfast, the Manager decided he wanted to meet us. He came up to us, he seemed very embarrassed! He offered us a free lunch (which we refused as the food was so horrible). He then just left without a mention of discount or any sort of compensation.

We left for our room, packed our belongings and left. Once we reached Reception, the Manager turned up with 2 caps (which were probably rotting away in a cupboard, we knew this because they both had cobwebs and dust on them). This was his way of apologising!

We then got into our car promising never to return again!

Save your money, save your day and save yourself the embarrassment! Do not waste your precious time at Dusai Resort!