Luis Bayron

Review of Tenafly Bicycle Workshop

I had a horrible experience experience trying to p...

I had a horrible experience experience trying to purchase a bicycle online from this company! What started as a seemingly normal purchase transaction turns into a nightmare!
I just passed up bidding on the exact same bike for $1,500... I made Shepherd an offer of $1,800 for the bike and he accepted
I placed the nearly $2,000 order early on July 5th.which is about $500 more than what it's actually worth..... I had just recently moved to a different address and had not yet updated my information in eBay or PayPal. I had just purchased another bicycle for about the same amount. On ebay and had no issues having it sent to my new address...
He immediately started giving me a hard time... He stated he had been robbed in the past and was not able to recover funds for bicycles shipped... and that I needed to update my information in order for him to send it to my new address!... as a professional that runs a construction company I would never discuss my personal past issues I've had with new customers.
So I spent 40 minutes this morning updating my information only to be told he still could not send it .. since the bike was already paid for on my debit card he didn't feel he needed to deliver good customer service.
Seems to me if my name would have been John or Mike I may have gotten a little bit better service & benefit of the doubt. but since my name is Luis he felt inclined to treat me like a second-class citizen..
I build high-end pools for clients on Palm Beach Island! I would not be in business today if I ran my company like this clown does..
My kickboxing trainer back in grade school Steve Sheppard is a great guy... Extremely consistent and ran a solid business!. I guess not all shepherds are created equal. Horrible experience with the Jersey slum crew.. I should have known better!.