Stayed in the Infinity Suite. Phenomenal space. Th...

Stayed in the Infinity Suite. Phenomenal space. The details from the placement of the vases on the table to mirror the imagery on the ceiling -- on point.

Upon checkin, we were escorted to our room, they acknowledged me by name and used an open palm when showing me a direction.

I loved being able to hand the doorman my room key and having him check me out as I dashed to the office.

This is definitely a luxurious hotel so my expectations were as such. I loved when I called the concierge and asked her the hours the closest Target she anticipated my question and said 'Looking it up right now.'

The food of the room service was the best.

Here are my only concerns:
-The bathtub stopper in my room didn't work.
-One of the sinks in my bathroom was clogged.
-Even though I bought a spa package upon check-in I wasn't allowed to use it at a later date?

Still one of the best hotels in Chicago.