Mik Cooper

Review of McGhee

Was a longtime fan and periodic customer until rec...

Was a longtime fan and periodic customer until recently. I ordered a few side tables and an $1100 ottoman. The side tables were the first out for delivery and arrived to the distributor completely destroyed. I heard first from the distributor prior to McGee reaching out to call that they would be unable to complete the order. Upon trying to rectify with McGee, the tables were then backordered for 4 months so I opted to get a refund.

During this time I checked in on the status of the ottoman and was told it was prepped and should be out to the distributor for delivery any day. A month later and zero update I finally called and was told that it was backordered with an estimated delivery 2 months from now rounding out the total timeframe to 5 MONTHS.

I asked for 30% off in exchange for the headache and nearly half a year wait. They told me while they understand it's just not company policy and said no. At that point I asked for a refund.

Everyone on the phone was lovely but only to a superficial extent. When it came to fixing the issue to the point that I felt was worth the wait, time, and money they had no interest. Totally fine to agree to disagree - I just probably won't ever be a customer again. Actually not probably - definitely.

REPLY TO OWNER: You have completely missed the mark again. My primary issue is your inventory problem. To boil my frustration down to a road accident that was obviously outside everyone's control (and might I add something I would never hold against your company) is completely irrelevant to the main issue here. So I'll reiterate - I'm frustrated that items I ordered in JANUARY two months into the process became backordered until MAY. I'm frustrated I continually had to track down your customer service who in FEBRUARY disclosed incorrect information about the status of my order. I was lied to and told it was prepped for distribution and a month later told it was backordered with expected delivery MAY. Your apologies are empty and hold zero accountability for an inventory issue you made your customers problem. 5 months wait does not warrant a quality issue. And furthermore, apologizing and focusing the issue on a motor vehicle accident is cowardly.