Poor attention to detail or maybe short staffed?

Poor attention to detail or maybe short staffed?
I attended a conference here (Delaware Valley PMI Professional Development Day 2018) and wondered if the group got a killer deal or if the club has gotten complacent. The food was okay but the conference maintence was poor. The table holding the beverages had water pooled around the cooler most of the day, the coffee area was cleaned up very little and both areas ran out of water/coffee. The A/V didn't work well with the speakers mic cutting in and out. At our table we wondered ..."they've done this before ... right?"
The bathroom needed attention as they ran out of paper towels in the dispenser. "Yes, we know" was the response. By the end of the day a roll sat on the sink (was it too much to put it in the dispenser?)
You expect more from a Country Club.