Melissa Olmeda

Review of Bayshore Medical Center

I have nothing but absolute amazing things to say ...

I have nothing but absolute amazing things to say about the staff at Bayshore Medical. Everyone has been nothing but accommodating and kind. I had to come in for emergency Gallbladder surgery and was very nervous because I am not a fan of surgery or being put to sleep. All the staff in the surgery floor saw how scared I was and tried their best to calm me down and make me comfortable. They talked to me and asked me questions and walked me through what I could expect. They were sweet and patient. Dr Nguyen, the anesthesiologist and second Dr in the room were reassuring and did their best to ease my fears. The team who took care of me after the surgery were kind and warm and it was like having a bunch of moms looking after me. I was in 3 North prior to Surgery and then 2 East afterwards through both I had Lauren, Nicole, Amber as my nurses and multiple PCA s and they were all amazing. Constantly checking in and making sure I was ok, that I didn t need anything and that I was comfortable. I got a visit from Mark the Patient Ambassador who was friendly and kind and made me feel super important. He asked me questions and genuinely cared about what I was saying and provided a ton of extremely helpful information. It is very clear he loves his job and cares about the patients needs and listens to what we have to say. Maureen from concierge made sure I had all my toiletries and brought me a little bag with everything I would need and Christie from Food made sure that my food was set up and my meals taken for the next day. Even the food was perfect, it was tasty and flavorful and definitely not your typical Hospital food. I know this is lengthy but I felt that this whole team truly deserved a shout out because I came into this hospital uncomfortable, in pain, scared and not knowing what to expect and now I m comfortable, gallbladder free and much more calm and educated. Kudos Bayshore your staff really did an outstanding job and it s obvious you care about your patients.