Moto M

Review of BMW of North America, WoodClif...

Poorly managed BMW West Houston: BMW has to impro...

Poorly managed BMW West Houston: BMW has to improve their service standard offered by its dealers in the US. I spent hours going through their inventory list to pick the car I am interested in, and had some communications with their internet sales manager prior to my visit to this dealership. I was asked to come by to check those cars that I previously inquired about. So I did. But only being told by the sales associate not to come here with the list of six cars. I already discussed about those six cars with his sales manager and explain why I am interested over phone and emails. Nothing was communicated to the sales associate at the showroom. I was told by the sales assistant to come here with only one or two cars at most to check after enough studying the cars I want. He even made offensive comments including his response to my question related with discount possibly different from car to car. To make the story short, after listening to his complaints and waiting for hour and a half, I became tired and left this dealership with not being able to see even one single car from the list. I was told some cars were not available and he eventually did not come back while I was left alone at their show room, just waiting. Obviously to him, his time was a lot more important than mine. Unexpectedly unpleasant experience at BMW West Houston. I wish you have a decent BMW dealership which can treat customers not as bad as this car dealer. BMW North America should better manage their qualities of services offered by BMW West Houston.