Main Line coming into house froze up, and pipe nee...

Main Line coming into house froze up, and pipe needed to be replaced. I wasn't able to get hold of anyone (Texas Hard Freeze, no plumbers available), including my go to plumber. Original appt with John Moore was scheduled as almost 3 weeks out. I made appts with several plumbers due to the long delays, just in case. John Moore ended up calling me the next day and got Alex out to the house that evening. Alex was professional, courteous, and friendly. He was on point with Covid safety practices (mask, distancing, ringing doorbell and then standing back, etc...), he never felt like he was rushing, even though I was the last call of the evening, and he fixed the issue. He was informative and gave other recommendations, but was never pushy. It hasn't been 24 hours even since the work was performed, but so far so good. My only non-exceptional point was probably price. They were a little higher than I expected, not absurdly high, but more than I expected. That said, I still gave Alex and John Moore a 5, as they hit the mark on all other factors, as of now.