W.O.W.! I am BEYOND impressed with this place. I ...

W.O.W.! I am BEYOND impressed with this place. I ordered custom frames late afternoon on a Friday from California. I was unaware that the frames actually had to be handmade, I just was under the impression they had these rare frames on hand. When I called after placing the order to check on shipping times, the kindest woman answered! She informed me that their team would have to make the product by hand, and that it might not be possible to receive the frames by Tuesday and that they would try, but cant guarantee that the frames will be made in time. She also that I could call back Monday to remove the additional rush shipping charge if the frames are not done in time.
When I called back on Monday, a different woman answered and may I just say, what EXCEPTIONAL customer service this place has. While on the phone with me, she ran down to the production team, had the order rushed through production and somehow managed getting my frames onto a UPS truck THE SAME DAY! I had my frames 18 hours later from across the country for our work event and they were even better than I had expected! The frames are so sturdy, classy and just extremely well built. Amazing craftsmanship, amazing customer service, amazing speed, if I could leave them 12 stars I absolutely would. Fantastic job! I tend to be a stickler when it comes to custom products and I have got to say, I am highly impressed.