Nick Baker

Review of Faithful Companion Pet Cremati...

We were given the wrong remains.

We were given the wrong remains.

Two days ago we had to put down our dog, Zuli. We decided to have her cremated. They were very quick to schedule delivery for this morning.

My wife was given a box with remains and a copy of the paperwork that I filled out at the vet. However, after inspecting it, it was clearly labeled as "Cremated Remains of Sherman" and the paperwork attached to the bag was for Hunter Petcare in Franklin, OH.

Understandably, my wife and I are very upset. It was beyond difficult to put down a member of our family of 11 years and then to have to worry if her remains were lost. After a couple of phone calls they found the correct remains and had them delivered.

I can understand that mistakes happen but with such a sensitive subject I find it inexcusable. If the delivery man had even bothered to quickly double check the package he could've saved us a lot of heartache.

Edit 3/17/19:

One of the owners of the company, Joe, reached out to me to personally apologize for our experience and offer a refund. He let us know that they would do their best to make sure this type of mixup doesn't happen again. I appreciate that he took the time to contact me personally.