Henry Schroeder

Review of RockAuto, LLC

This company is a "buyer be ware" for its product....

This company is a "buyer be ware" for its product. I recently purchased an a/c compressor kit and had it installed. The normal return policy is 30 days from date of purchase, not receipt. I had it installed at a local Dodge dealership, found it was low on oil and topped it off and installed all the recommended components. The unit failed after 700 miles and 6 days outside the full return for refund policy time. My only recourse is now to purchase a new unit and return the failed unit after I get the new part in 6 days as a new return. That is crazy! I spent over $250.00 on an installation alone that now I am stuck with and they want me to get another piece of junk of the same item and spend another $250.00 for installation without any compensation of my first failure. I found that if I has stayed with my local AutoZone store, I could have purchased the same unit and all would have been taken care of locally for less money. The old adage of "you get what you pay for" certainly is what I got and I now am at the point of it would have been cheaper to let the dealer put in a OEM compressor since it will now cost me that same out of pocket money as going through all of this twice. Good luck to any of you that deal with this company if you have failures you need to deal with.