We refinanced with them 4 years ago and our proper...

We refinanced with them 4 years ago and our property taxes come out of escrow but every year they can't get them paid on time. They are less than $30 a year and every year they pay the first installment on time but they never can get the 2nd paid. I started calling in October when they were due and to this date they still haven't been paid and have increased 10 xs the amount they were supposed to be. I have called every month trying to get them paid. Very incompetent people working there.