Shanta D. Fells

Review of Vandergriff Hyundai

Very unprofessional staff. I had a horrible experi...

Very unprofessional staff. I had a horrible experience purchasing a car from Vandergriff Hyundai in Arlington, Texas. I had a pre approval letter already from Capital One. I found the car on Car Gurus and called the
dealership to schedule appointment with Roderic Tillar for noon on January 29, 2018 at noon. I had all my paperwork with me including check stubs, insurance and drivers license. I arrived maybe 15 minutes early. Roderic Tillar was very friendly and introduced me to Olivia who would be taking care of me. I gave everything to Olivia Alaniz and waited for approval. She came back and told me that Capital One wasn't answering and once she talked to them she would call me back. I kept calling Capital One myself to find out what was going on and taking so long. I finally got through around 2:00 and text Olivia Alaniz and told her everything was fine to try to call them now. She text me back at 1:58 pm saying perfect and should would get everything done ASAP. At 4:24 pm she text me asking me for a W-2 from my job and I responded telling her I already gave her everything. She text back at 4;45 pm saying she found it. 5:22 pm they called me and told me I was approved for the car. Bernado Aqauyo, a manager later called me and ask me what time would I like to come pick the car up and I stated at 7:00 pm due to dropping my daughter off at cheer practice. Then less than 2 minutes later, I received a text (5:33 pm) from Olivia Alaniz that read "while we were working on structuring your deal, someone walked in and decided to purchase the car. I'm sorry but it's no longer available." I was devastated, I tried to call her immediately, no answer. I then called the dealership and
asking for a manager. The Bernado Aqauyo the financial manager told me the same thing. I told them how unprofessional they were and I would notify Capital One and also give them a bad review. Bernado Aqauyo then called me back and told me he would find me another car no later than Thursday, he even offered an Audi that was on the lot but of course I didn't want the Audi. Olivia Alaniz text me back at 6:06 pm stating the financing fell through on the car for the other client and ask me if I still wanted to take this one home. I responded back via text stating I was confused and that she was scaring me with all the changes. Finance manager called me after the text telling me I could come get the car. I showed up to get the car, they added extended warranty without telling me. I told them to take the extended warranty off the car and I was told if the warranty come off the car the price of the car would go back up. I got the car and left. They only gave me one key and told me I would have to purchase another key which was about $600 or more. I will never ever purchase another car from them.