December 14, 1917

December 14, 1917

My home was hit by Hurricane Harvey on August 25, 2017. All electrical power was destroyed for my county (Aransas) as well as two more. While a time of chaos, some believed that it would require up to 6 months to restore power. I had fled to Victoria where, after a considerable search, I located a suitable apartment available on month to month for $1,400 per month with a $250 refundable deposit which I paid on August 31, 2017. As AEP excelled in their restoration efforts, the power was back on by September 10! I promptly gave notice, immaculately cleaned the apartment, returned the keys to the Assistant Apartment Manager, Crystal Alta, and was told to expect my deposit refund by November 1. When it did not arrive, I called the Manager, Melissa Martnez, who informed me that an error had been made, marking my deposit not refundable. She corrected their error, said my refund would now arrive by December 1, emailed a document to me assuring that and sent advice to the accounting office NE Property Management in Lewisville, TX to pay me. By December 8, no check. I called Rene Hubbard, VP of Operations, in Lewisville. She ducked my calls and finally assigned me to a District Manager, Kara Lazzure(sp), who said she would find out from Hubbard why the return was denied. She never called back and is now ducking my calls, as well. It is clear that no refund is coming nor is an explanation. What an unprofessional way to run a company!!

William E. Wise
PO Box 118
Fulton, TX 78358