T

Thu Nguyen

3 years ago

Checked in and walked towards the elevator. There ...

Checked in and walked towards the elevator. There was a bad stench in the hallway. Got to our room and it was not clean. The toilet seat had dried urine and pubic hair on it. The pillows looked like they were used and threw back on the bed. I asked the front desk to send housekeeping to clean the toilet. We got back a few hours later, around 10 to find the toilet was not cleaned. We got moved to another room, thankfully "cleaner".
3 occassions I told the front desk of the condition of the room and the unresponsiveness of the issue or lack of it troubled me. Very unprofessional. Not once did we recieve an apology and a solution to the problem.
Also, there are bed bugs. I got quite a few bites on my hands and arms. They will not have our business again.
The one star is for the ocen front view. That was beautiful.

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