Fantastic place to go right in the heart of London...

Fantastic place to go right in the heart of London. Very clean with polite staff. The only inconvenience for us was the lifts. It would be more ideal if the lifts were a little more spacious so that more people could fit on in the lifts. We were intending on travelling to the third floor from the ground floor. We called for a lift after everyone in the queue before us got on their way in the lifts and to our surprise, another group of people completely pushed in front of us and got in the lift. We couldn't fit on to the lift as it was already full. We then had to wait for the lift to come back which took a large amount of time. In the end, we went across the shop floor to another lift, we got on it and then immediately got back out because the lift could only reach level 2. I understand it is an old building and the infrastructure cannot be changed but bigger lifts would be ideal.