Bought a Braemar split system from a local supplie...

Bought a Braemar split system from a local supplier 4 weeks ago and it hasn't worked properly since installation. Outer fan keeps malfunctioning and being pregnant in 36 plus degree heat is less than pleasant. Seeley were quick to send someone out to have a look yet have not heard back for 2 weeks now and I was not given a contact number or any kind of job reference. After I e-mailed a complaint 3 days ago and still haven't heard from them, am hoping they will actually fix our unit before the January heat comes. Never again that's for sure.