Caleb Chang

Review of Puente Hills Chevrolet

May be due to the dealership's customer service de...

May be due to the dealership's customer service department was under the new construction, the quality of their customer service was lacking or unsatisfactory at this time. I brought my 2017 VOLT to the dealership for the "check engine light on". (By the way, this is the 3rd time for the same cause for my 2017 VOLT. Does GM have quality problem??) No one from the service department gave me a curtsy call to explain that I need to leave my car over night with them while waiting for the new part to arrive next day. I found out the status by myself by calling the service department before they were closed. Also when I picked up my car the next day, I drove out of their parking lot without paying attention to my VOLT instrument panel. Only few minutes later, I needed to drive back to the dealership again because the check engine light was still "ON". The service rep quickly found out that they forgot to reset/reprogram the software after they replacing the new component. After they fixed the problem, everything is fine. I wish they can keep the same high service level as always even now. Thanks.