Jennifer S-L

Review of Shar Products Company

I have been using Shar School Sales for 8 years fo...

I have been using Shar School Sales for 8 years for my violin school. I have purchased over 100 violin, violas and cellos as well as accessories such as music stands, metronomes, tuners, rosin, replacement parts and music. I have always been pleased with the customer service, quality control and product. Recently however the shipping (to Canada) has been atrocious! I recommended a student purchase a new violin case and it took 3 months to arrive after shipping. I purchased a large order myself and 1 part came timely. The next part never shipped (6 months later still on 'back order') and it took me many failed calls/emails and social media shout outs until they placed a new order. The 3rd part apparently shipped and was 'returned' (not by me!). I did not receive either a shipping or delivery notice from Shar or Canada Post. I still haven't received my product ordered 6 months ago.