Called 2 months ago to talk about insurance. The r...

Called 2 months ago to talk about insurance. The rep I was on the phone with was not knowledgeable about the insurance company he claimed would cover everything, including my birth control medication. Upon looking up the actual policy, the insurance offered would NOT pay for my birth control and a few other essential medications that I need. After I told the rep I would not be purchasing the insurance offered the tone in his voice changed IMMEDIATELY. He got very dismissive and agitated at the fact that I wasn t going to pay or go with the insurance company he suggested. He borderline tried to bully me into purchasing the insurance by saying if you sign up later and not now your premium prices will be higher, this offer only lasts today . I ended up with hanging up the phone since he seemed like he couldn t comprehend no means no. Very rude reps that only care about making a sale. Your better off going online than talking to incompetent staff at connect. Beware.

Oh and if you give them your phone number online to call you, be prepared to receive 20 phone calls in less than 10 minutes. Expect to get hung up on more than twice AND to be sent to multiple departments before they get you to the ACTUAL department you need.