Alexandre LEFEBVRE

Review of Executive Lease S.A. / Nationa...

Complicated experience with Enterprise.

Complicated experience with Enterprise.
The agent who picked us at the airport was on time, nice and very polite, which was not the case at all at the pick-up. I asked to pay for another car category (not a free upgrade, but to pay to change the car) which was refused by the agent because the contract was already done. He also refused to make a proper check-in by writing down the damages of the car and did not inform me about the specific coverage of the insurance.
A glass of the car has been broken in Athens, and the employees at the Enterprise counter at Athens airport really did their best to help me by providing immediately a new car and by charging as little as possible the damage.
I reported in Athens the behaviour of the Thessaloniki agent. After this report, I have been called within one day by the station manager of Thessaloniki who apologised for such behaviour and also provided a great help.
Therefore, I consider that the poor service I experienced was the fault of one specific agent, who may not be representative of the overall service provided by Enterprise.