Absolutely atrocious service!!

Absolutely atrocious service!!

We were planning to upgrade two PTAC units and our building recommended Figlia & Sons for the 'special service' and 'special price' they were supposedly offering based on the relationship that was built over years.

After a quick call to Figlia and Sons, I paid $200 before hand (SPECIAL price) to get two units checked.

The technicians came in to the apartment, took off the front cover, knocked a couple times here and there, and said that all is good with one unit, and one might have some issues and would need new parts.

It is very interesting, as you can't really tell much just by looking at the metal cover they looked over. The supposedly working well unit does not really work well. I tried explaining that it is not working properly, provided details of when it fails to cool/warm, but was told that 'nah, all is good'. Two gentlemen left within 10 minutes of coming in. That cost $200. For 10 minutes and not doing anything. Not bad!

I called the company to discuss the issue I had with this 'visit', and a very rude woman starting yelling at me telling me I am not trained in these units so I wouldn't know any better than the experts that came in. They offered some kind of refund and told me that they would follow up but no one every did. It's been a few months at this point.

This is truly disappointing that we found absolutely nothing regarding the unit in here, were treated very badly by the person on the phone, and never received any refund.

I will spread the word in the building where I live about the service I received. I will share that in several other buildings where I have friends. I do not wish anyone to be treated like this.