This group is overpriced and underperforms. Major ...

This group is overpriced and underperforms. Major issues include:
1. it took weeks to have our second meeting where they showed us a design plan with the wrong family name on every page. It was insulting and clear they had thrown it together at the last minute. There wa no style in the first round plans and they had to go back and redo it completely.
2. The business manager, Kay, is terrible. She charged us for two kitchen variances when we only had one, recharged us for time when it was already included in the flat fee, and doesn't know how to apply credits for returns. She is either stealing from the company or is incompetent. Make sure to double check all your invoices.
3. When we signed on we thought we would have Cheryl leading the project, but she wasn't involved after having her baby and never came by to check her teams' work or see the finished project. This was not made clear to us before
signing on and is totally unprofessional.
4. We did an entire first floor renovation and your designer should be the one to alleviate headaches not create them. They were the worst part of our renovation.