Our stay left a bad taste in the mouth due to the ...

Our stay left a bad taste in the mouth due to the following:

- We got our room very late at check-in, was abt 3pm. There was no cot in there as requested upon booking so had to call to get one in

- While i appreciate the cake gesture for my wife's bday when I arranged it during the booking months ago, i asked the guy when he delivered at the door if there was a candle in the box already and he said 'everything is in there'. There was just a cold cake.....



- When she was at the spa, the steam bath broke down and she had to wait for it to be fixed, which again left a bad taste in her mouth.



- The room service food we ordered across the stay was cold and tasted terrible.

- That early evening we went down swimming and when my wife went into the jacuzzi pool, she was cut by broken glass in the pool that left a deep gash in the fold of her toe.

- That night we went to the Tier Bar and we were the only ones there but i had to go out or stand up to get the sole bartender's attention to order each time coz he was more interested in watching football.

- The next day when we were finally checking out on Sun, when i had paid the bill and was waiting for the itemised bill, the front desk chap finally asked after a long silence if i wanted a copy of the bill.

- the hotel is not stroller or elderly friendly either so take note.

So net-net what was meant to be a special stay for my wife's birthday left her with a cut on her toe and a bad experience to boot. The staff however are awesome but if you have to pay this price, avoid it.