I would not give TWC a star if it were an option. ...

I would not give TWC a star if it were an option. This has to be worse company ever created from their product line, prices, customer service, etc. If I wasn't forced to go through this company, my apartment has an exclusive contract with them, I wouldn't. I honestly think if they did not have business accounts there would be no way this company could keep their lights on. Anyone who had options would rather be tortured by Jigsaw than to deal with them. Please someone who is considering getting services through TWC listen to my warning. Save yourself the headache and frustration by picking another cable/internet/phone company.