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Jamillah Baggett

3 years ago

I have been financing my car with them for almost ...

I have been financing my car with them for almost four years now. The customer service reps are always rude. I had an arrangment for a ACH debit and they went into my acct unauthorized on 9 days before the pymt. I have the email proof of the pymt set up. When I called spoke to Nicki, she said I would be called by a customer service manager she admitted to seeing the correct payment date and didn't know why they processed payment on the wrong date. She became rude and said I should have called in but this isn't the first time it's happened so I know to use email so I have proof. This company has shady business practices and blames the consumer for their mistakes. Buyer Beware!

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