The absolute worst company I have ever dealt with....

The absolute worst company I have ever dealt with. My father passed away unexpectedly, so with my family members in that house still, I tried to pay the two mortgages that he was with the company. Weeks after I sent the checks to pay the monthly mortgage, my checks were returned, to his house, not mine. I called - which took about three tried to finally reach someone because they put you on hold for at least 45 minutes, only to then transfer you to someone else, and put you on hold for another lengthy period of time - to find out that they would not talk to me about anything until I prove I am the administrator of the estate. I send the required paperwork for each account back to the same address the letter asking for verification was from. I sell the house, and I now need payoff statements before closing on the house. I call the company again, and they tell me that they "lost the papers because there was a merger from Ocwen to PHH." Now, I cannot get payoff statements for the house, but they still will not talk to me because I am not on the account. I fax papers over THREE separate times (each time I called, and they said they did not receive them. Two days before closing, still will not talk to me after I sent the information 4 separate times now, only to get served with foreclosure papers two days before the closing.

Two weeks after, I finally receive confirmation that I am authorized on the account. Then, I receive a call from my attorney that I am only authorized on the one account, even though I have sent them the information (which is the exact same for each account, and I noted on everything both account numbers) four times, and still, this issue is not resolved. And now, since the company "lost my papers" multiple times, I have to get another attorney to settle the forecloser which will cost me even more money, due to this company's incompetence and ignorance. I would never recommend this company to anyone, and by the looks of the other complaints with the company, I am not sure how they are still in business.