Andy Ngo

Review of DotHouse Health

This is worst place ever! I would give this clinic...

This is worst place ever! I would give this clinic no stars if I could.Every service this place offers are unprofessional, unorganized, and rude. The staff are very rude when you asked them to repeat themselves; I have very bad hearing instead of repeating nicely they gave out a loud sigh and rudely repeat back to me.Dr. Phi Tran is not very professional he saw me for about 10 minutes after waiting for an hour and half. I ve asked to get a mammogram he said I didn t need one so I didn t get a mammogram this year. The pharmacy department should hire girls who do their job and not there talking to guys. I ve waited for two hours for my medicine after I received a phone call saying my prescription has been refilled. When I got there I have to wait for the medication and they ve gave my mom the wrong prescriptions once. If I didn t read the label on the bottle something might happened to her if she took it. The Asian girl in the financial office is very rude I think her name is An. She yelled at my mom once because my mom forgot her SSN, made my mom left in tears. I am not the only one that complains about her, a number of people have complained about her but come to her because she speaks Vietnamese. They are there to get their health insurance resolved not to be there for her to yelled at, need to be respectful of others. I think because she can speak two languages she think she can treat people like trash. Also she didn t help my mom with her masshealth. My mom had to go Neponset Health Center they resolved her masshealth issue. They are very nice and professional. Neponset is a way better choice they actually care and listen to their patients.