Booked a room several months in advance. Got there...

Booked a room several months in advance. Got there and was told they were sold out. They upgraded our room but that was of no help since we needed 2 beds and the upgraded room only had one. The lady told us that was our only option. Otherwise we would have to go somewhere else. Spoke to the manager who could have cared less. Seems like they could have notified us in advance of the issue. I just don t see how you can book & pay for a room in advance and then get there and be told oh sorry we sold that room to someone else.