Ariel Corrales

Review of Dan Vaden Chevrolet Cadillac

I took my car here for repairs because I thought I...

I took my car here for repairs because I thought I would have better service than at a regular auto shop. Could not have been more wrong. I took my car in at 7:30 AM (with an appointment) and was told my car would be ready in 4 hours- 5 hours later, hadn't heard from them. I had to reach out to get updates on my car, only to find out that no one could update me at all until 6:30 PM (11 hours after I dropped it off). From there I was told what was wrong with my car, and that it could be finished by noon the next day because they had the parts in that they needed. I called at 11 AM the next day to get an update, and again found out that they could not provide any new updates. I received a call at 12 saying my car would not be ready until 2:30 PM at the earliest, because they had to order some parts, even though that was not what I had been told the day before. I had made a point to let them know I had to be at work by 2 PM , which is why they said they could have my car ready by noon.

At no point was I offered a loaner car to get to and from work , a shuttle to work, or anything of the sort, which I would expect from a dealership that prides itself on customer service and is charging nearly $700 for these repairs.

The two stars are for the individuals who work there, who are friendly enough for the most part. This experience has a whole has been rather frustrating, and I don't think I will be coming back for any future repairs.